Returns & Exchanges

Due to the consumable nature of our flavor cartridges and hydration products, we are unable to accept returns on opened items to ensure the highest safety and quality standards. If you encounter an issue with your order or hardware, our team is here to provide a quick resolution through our satisfaction guarantee.

Return Process

• 1.
  Review Eligibility

  Ensure your items are in their original, unopened packaging or that you are reporting a defect with your Cirkul bottle or lid within 30 days.

• 2.
  Contact Support

  Email our hydration experts with your order number and a brief description of the issue to initiate a claim or exchange request.

• 3.
  Submit Documentation

  For damaged hardware or quality concerns, please provide a clear photo of the product and the batch code found on the Sip cartridge packaging.

• 4.
  Receive Resolution

  Once approved, we will issue a replacement shipment or a store credit to ensure your hydration journey remains uninterrupted.